Thank you for choosing our store. This shipping policy sets out the terms of how your orders reach you — please read it carefully before placing an order.
Order Processing
Most orders are processed within 1-2 business days after you place them. During peak seasons or promotional periods, processing may take up to 3 business days. You will receive a dispatch notification with a tracking number once your order leaves our warehouse.
Delivery Times
- Lagos & surrounding areas: 1-3 business days
- Other Nigerian cities: 3-5 business days
- International: 7-21 business days depending on destination
Shipping Costs
Shipping costs are calculated at checkout based on destination and order weight. We occasionally offer free shipping promotions — look out for banners on the storefront.
Tracking
Every shipment comes with a tracking number. You can monitor your order's progress through our courier partners' websites. If you haven't received tracking information within 48 hours of dispatch, please contact us.
Lost or Damaged Shipments
If your order is lost in transit or arrives damaged, contact us within 7 days of the expected delivery date. We will work with the courier to resolve the issue and offer a replacement or refund as appropriate.
International Shipping
For international orders, the customer is responsible for any import duties, taxes, and customs fees imposed by their country. We recommend checking with your local customs office for applicable charges.
Contact
For any shipping-related questions, please contact our customer support team.