ARIEL KAMENI LTD may offer general goods and services, agricultural and agro-allied activities, procurement and trading services, event-related services, restaurant and catering-related offerings, and ICT-related services. This Refund Policy sets out the terms for cancellations, returns, exchanges, replacements, credits, and refunds.

1. Scope of this Policy

This policy applies to all transactions made with ARIEL KAMENI LTD through its website or online business channels, including:

General goods and merchandise
Procurement and supply transactions
Agricultural or agro-allied products
Event and decoration-related services
Restaurant and catering-related services were offered
ICT, networking, telecom, internet, and web-related services

2. Refund Eligibility

Refunds, replacements, exchanges, repairs, service credits, or reperformance may be considered where:

The wrong item or service was supplied
Goods are materially damaged or defective on delivery
The goods materially differ from the order confirmed
There is a verified duplicate payment or a billing error
The company fails to deliver the paid service due to its own fault
A service is materially deficient, and the issue is not corrected within a reasonable time

3. Non-Refundable Transactions

Unless otherwise expressly stated in writing, the following are generally not refundable:

Used, worn, altered, or damaged goods after delivery
Perishable goods or food items after delivery or acceptance, except where defective or unsafe
Customized or made-to-order items
Special procurement or specially sourced items after supplier commitment
Event deposits or reservation fees after scheduling and preparation begin
Digital products or online deliverables, once access has been granted
ICT and technical service fees once work has started
Delivery, logistics, customs, vendor reservation, and other third-party costs already incurred
Services already completed or substantially performed

4. Physical Goods Returns

Customers should inspect goods promptly on delivery. Any complaint should be raised within five business days after delivery unless another timeline is stated for the specific product. Returned goods should ordinarily be in substantially original condition and accompanied by proof of purchase, unless the complaint concerns wrong supply or defect.

5. Service Cancellations

Where the company is engaged to provide procurement, sourcing, event support, catering, or ICT-related services, cancellation after commencement may attract charges for work performed, staff time, materials, vendor commitments, procurement expenses, and other non-recoverable costs already incurred.

6. Event and Catering Transactions

If the company accepts event bookings, décor orders, catering jobs, or related reservations, deposits may be non-refundable once planning, staffing, procurement, or vendor booking has commenced. Where an event is rescheduled, amounts already paid may be applied to the new date, subject to availability, revised pricing, and third-party vendor terms.

7. ICT and Technology Services

For web design, internet services, communication technology services, telecom-related services, networking, or related digital services, payments may be non-refundable once technical work, configuration, setup, registrations, or deployments have begun. Recurring technology services may be cancelled for future billing cycles, but current billed periods are ordinarily non-refundable unless otherwise agreed.

8. Refund Request Process

To request a refund, exchange, replacement, or service review, customers should contact ARIEL KAMENI LTD using the support details on the website and provide:

Name
Order or invoice reference
Date of transaction
Description of issue
Proof of payment
Supporting evidence where relevant

9. Remedies

Where a claim is accepted, ARIEL KAMENI LTD may choose one or more of the following remedies:

Replacement
Exchange
Repair
Reperformance of service
Store or service credit
Partial refund
Full refund

10. Processing Time

Approved refunds will normally be processed through the original payment method unless another lawful method is agreed upon. Timing depends on financial institutions and payment providers.

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